Returns Policy

Applying a strict 7-day window and requiring a box-opening video provides maximum protection against fraudulent claims. This approach keeps your policies fully aligned with Printify’s underlying manufacturing rules.

Here is a copy-and-paste WooCommerce page template structured to satisfy your users, pass Stripe’s strict legal reviews, and match Printify’s capabilities.

📋 Filvyn Official Return & Refund Policy

Our products are custom-made, printed to order, and manufactured uniquely for you. Because items do not exist in a warehouse prior to your purchase, we enforce a strict return and refund policy.

1. Eligibility Window & Verification Requirements

7-Day Claim Window: You must report any damage, manufacturing defect, or printing error within 7 calendar days of the carrier delivery date.
Mandatory Opening Video: To qualify for a free replacement or refund, you must provide an unedited box-opening video. This video must clearly show the unopened parcel, the shipping label, the act of opening the package, and the specific defect or damage on the item. [1, 2, 3, 4]
No Video, No Claim: Due to strict verification rules from our manufacturing partners, claims submitted without a valid unboxing video or reported after 7 days will be automatically rejected.

2. What We Cover (Free Replacement or Refund)

We will issue a 100% free reprint or a full refund only under the following conditions (verified via your unboxing video):

The item arrived physically broken, torn, or damaged.
The printed design is noticeably smeared, misaligned, or incorrect.
You received a completely different size or color than what is listed on your order receipt.

3. What We Do Not Cover (Final Sale)

Because each product is custom-printed, all sales are final. We cannot offer returns, exchanges, or refunds for:

Buyer’s Remorse: Changed minds, unwanted gifts, or items no longer needed.
Customer Ordering Mistakes: Selecting the wrong size, choosing the wrong color, or uploading low-resolution artwork. Please consult our sizing charts carefully before ordering.
Incorrect Shipping Address: Shipments lost or returned to sender due to insufficient or incorrect addresses entered at checkout. [5]

4. How to Start a Claim

Do not mail items back to the return address listed on your package. Unauthorized returns will be discarded and cannot be refunded.

Film your unboxing video as you open your package.
Email your order number, a brief description, and your unedited video file to [help@filvyn.com].
Our team will review your video within 2 business days and coordinate a direct replacement or credit. [6]

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {help@filvyn.com} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Document Last Updated: 27th July 2027.